True Flow Pool Solutions - Privacy Policy

True Flow Pool Solutions LLC (“True Flow,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

We collect only the information necessary to schedule services, process payments, and communicate with you regarding your pool service and repair needs.

Information We Collect

• We may collect the following information when you contact us, schedule services, or use our website:

  • Name, address, phone number, and email address

  • Service details related to your pool

  • Payment information (processed securely through third-party payment providers)

How We Use Information

• We use your information solely for legitimate business purposes, including:

  • Scheduling and performing pool services

  • Billing and payment processing

  • Customer communication related to appointments, service updates, and support

  We do not sell your personal information.

Text Messaging (SMS) Privacy

If you choose to communicate with us by text message or opt in to receive SMS communications, your mobile information is handled with additional care.

• True Flow Pool Solutions LLC does not sell, share, or disclose mobile phone numbers, SMS opt-in data, or consent to any third parties or affiliates for marketing or promotional purposes.

• Mobile information may be shared only with trusted subcontractors and service providers that support the delivery of SMS services, such as messaging platforms, telecommunications providers, or customer support vendors.

• This information is used solely to operate and deliver text messaging services related to your interactions with True Flow.

• All other business use cases explicitly exclude SMS opt-in data and consent.

You may opt out of SMS communications at any time by replying STOP.

Information Sharing

We may share limited personal information with service providers strictly as necessary to operate our business (such as payment processing, scheduling, and messaging platforms).

We do not share personal information for third-party marketing purposes.

Data Security

We take reasonable administrative and technical measures to protect your personal information. Payment information is processed securely by third-party providers and is not stored on our servers.

Your Choices

You may request to update or delete your personal information by contacting us directly. You may also opt out of email or SMS communications at any time.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at: hello@trueflowpools.com